Shell88 Privacy Policy – Malaysian User Data Protection

1 Introduction

Welcome to the Privacy Policy page shell88. We understand that your trust is our most valuable asset. That is why we take personal data protection extremely seriously — not merely because it is a legal requirement, but because it is our moral responsibility to every user who entrusts this platform.

This Privacy Policy transparently explains how shell88 collects, processes, stores, and protects your personal information when you use our platform — whether via the website at shell88.pro or through our mobile app.

This document forms part of the overarching agreement between you and shell88, and should be read together with Terms and Conditions ours. By using the shell88 platform, you agree to the data processing practices described in this document.

2 Information We Collect

Shell88 collects various types of information depending on how you interact with our platform. We only collect information that is genuinely necessary to provide you with a safe, efficient, and tailored experience.

Information you provide directly:

• Full name as shown on official identification document
• Active and reachable email address
• Mobile phone number for verification and notifications
• Date of birth for age verification
• Residential address information
• Identity documents for the KYC process (MyKad, passport)
• Payment method details for deposits and withdrawals

Automatically collected information:

• IP address and city-level geolocation data
• Device type, operating system, and web browser version
• Platform usage activity log and game history
• Cookie data and device identifiers for security purposes
• Login times, session duration, and general usage patterns

3 How We Use Your Data

All information collected by shell88 is used solely for legitimate and clearly stated purposes. We do not use your data for any other purpose without your consent. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and managing your account on the shell88 platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorized access to your account.
• Legal verification: Fulfilling KYC requirements and legal compliance obligations set by Malaysian authorities.
• Customer support: Handling your inquiries, complaints, and support requests efficiently.
• Service improvement: Analyzing usage patterns in aggregate and anonymized form to improve the platform and user experience.
• Platform communications: Sending important notifications related to your account, transactions, promotions, and policy updates.

4 Information Sharing with Third Parties

shell88 does not sell your personal data. This is our absolute commitment. However, there are limited situations where we need to share certain information with trusted third parties in order for our services to function properly:

• Payment providers: Required transaction details are shared with licensed payment service providers to securely process your deposits and withdrawals.
• KYC service providers: Identity verification documents are processed through licensed KYC partners that comply with international security standards.
• Legal authorities: shell88 will disclose required information to Malaysian authorities or regulatory bodies when mandated by law or court order.
• Technical service providers: Technical partners such as server hosting providers and cloud service providers are bound by strict confidentiality agreements.

All third parties working with shell88 are required to comply with data protection standards at least equivalent to our own. They are not permitted to use your data for their own purposes beyond the scope of services provided to us.

5 Cookies & Tracking Technologies

Platform shell88 uses cookies and similar tracking technologies to enhance your experience, maintain login session security, and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are critical to platform operations.
• Preference Cookies: Saving your preferences such as language, display settings, and game preferences for a smoother repeat experience.
• Analytics Cookies: Helps us understand how users engage with the platform in aggregate and anonymized form, for service improvement purposes.
• Security Cookies: Used to detect suspicious activity, unusual login attempts, and to protect your account from unauthorised access.

You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the shell88 platform.

6 Data Security

Your personal data security is our top priority shell88. We continuously invest in the latest security infrastructure to ensure your data is protected at all times.

• End-to-end encryption: All communications between you and the shell88 platform are protected with 256-bit SSL/TLS encryption.
• Two-factor authentication (2FA): An additional security layer that can be activated to protect your account from unauthorized access.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity.
• Penetration testing: The shell88 platform undergoes regular security testing by independent security experts to identify and patch any vulnerabilities.
• Internal access control: Access to user data within the shell88 organisation is restricted to staff who require it to perform their duties, in accordance with the "need-to-know" principle.

7 Data Storage & Retention

shell88 only retains your personal data for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations in Malaysia.

Our data retention periods are as follows:

• Account and identity information is retained for the duration of the active account plus 5 years after account closure.
• Financial transaction records are retained for 7 years in accordance with Malaysia's financial regulatory requirements.
• Platform activity logs are retained for a rolling 90-day period for security and audit purposes.
• Customer support correspondence is retained for 3 years for reference and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.

8 Your Rights as a User

As a shell88 user protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the shell88 customer support team. We will process your request within 30 business days. For complex cases, this period may be extended to 60 days with prior notice to you.

9 Children's Privacy

Platform shell88 is strictly for individuals aged 18 and above. We do not accept registrations from minors and do not knowingly collect any personal information from them.

If you believe that someone under the age of 18 has registered an account at shell88, please contact our support team immediately. We will take prompt action to close the account and delete all associated data.

10 Third-Party Links

Platform shell88 may contain links to third-party websites or services in certain contexts, such as payment providers or partner gaming platforms. This Privacy Policy applies solely to the shell88 platform.

Shell88 is not responsible for the privacy practices of any third-party websites or services. We encourage you to read the Privacy Policy of each platform you visit separately, as their practices may differ from ours.

11 Amendments to the Privacy Policy

shell88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed.

For significant and material amendments, we will notify you via your registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the shell88 platform after the effective date constitutes acceptance of the amended Privacy Policy.

12 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the shell88 team shell88 is here to help. We are committed to responding to every privacy-related enquiry as promptly as possible.

You can reach us via the 24/7 live chat available directly on the shell88 platform, or through our support email. Our Data Protection Officer will handle all privacy-related requests personally and confidentially.

Privacy email: [email protected]

If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) in accordance with the procedures set by that authority.